Terms & Conditions Postpaid

    Table A

 

Postpaid PlansULTRA Postpaid Borneo 38ULTRA Postpaid Borneo 68
Monthly FeesRM 38RM 68
NetworksU Mobile to U Mobile (On-Net)U Mobile to Other Networks (Off-Net)U Mobile to U Mobile (On-Net)U Mobile to Other Networks (Off-Net)
VoiceUnlimitedUnlimited
DataUnlimitedUnlimited
Hotspot UnlimitedUnlimited
Roaming Data

5GB

Singapore | Indonesia | Thailand

15GB

Singapore | Indonesia | Thailand

ULTRA5G PriorityFree 1X Priority PassFree 2X Priority Pass
SMS
20sen20sen20sen20sen
MMS25sen50sen25sen50sen
Video Call20sen/min40sen/min20sen/min60sen/min
  1. General
    1. ULTRA Postpaid Borneo 38 plan (“ULTRA Postpaid Borneo 38”) is available as a stand-alone service only. ULTRA Postpaid Borneo 68 plan (“ULTRA Postpaid Borneo 68”) is available as a bundled service with a smartphone or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
    2. You can use ULTRA Postpaid Borneo 38, and 68 plans via various devices which include but not limited to smartphones or tablets, except for routers, MiFi and USB dongle. We may from time to time change the device requirements at our absolute discretion.

    The Plan(s): U Mobile ULTRA Postpaid Borneo 38, ULTRA Postpaid Borneo 68

    You: Person(s) signing up for the U Mobile ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68.


  2. Voice
    1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
    2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
    3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
      1. re-sold, rented or utilised in any other way;
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      4. used in connection with a device, software or application which re-routes calls;
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
      6. used for any other activity that U Mobile considers to be non-standard usage.

  3. Data
    1. Unlimited data usage for ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 is only available when you are in Sabah, Sarawak and Labuan.
    2. If you are in Peninsular Malaysia, 10GB data is allocated for your usage and will be refreshed monthly.
    3. Peer-to-peer (P2P) usage for ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 is not available.
    4. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
    5. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

  4. Roaming

    Table B

 

Postpaid PlansULTRA Postpaid Borneo 38ULTRA Postpaid Borneo 68
Roaming Data Quota5GB15GB
CountriesSingapore, Indonesia and Thailand
Hotspot usageAllowed
Network Allowed2/3/4/5G
Incoming Call Quota
N/A
Unlimited
  1.  
    1. ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 come with the Roaming Data Quota as set out in Table B above. Unlimited Incoming Call Quota on roaming at selected countries at no additional charge is only available for ULTRA Postpaid Borneo 68.
    2. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit  /en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.

 

  1. ULTRA5G Priority
    1. ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 come with ULTRA5G Priority passes as set out in Table A at no additional charges.
    2. Upon activation, you network name will change to “UM ULTRA5G PRIORITY” for 3 hours if you a re within ULTRA5G network coverage.
    3. You must have a compatible 5G SIM and 5G SA supported device to enjoy the service.
    4. If you have fully utilized your free ULTRA5G Priority passes, you may purchase additional passes via the MyUMobile App.

    2.  

  2. Monthly Fee and Upfront Advance Fee
    1. You must pay the Monthly Fee in full even if you do not use ULTRA Postpaid Borneo 38 or ULTRA Postpaid Borneo 68, to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
    2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
    3. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
    4. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
      1. U Mobile suspects that you have committed fraud;
      2. U Mobile finds that you have committed fraud; or
      3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
    5. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
    6. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.
    7. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

    3.  

  3. General Postpaid Plan
    1. We reserve the right to amend or change the tariffs at any time during the Commitment Period.
    2. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
    3. The Service cannot be combined with other packages unless stated otherwise.
    4. Commitment Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Commitment Period. Commitment Period may also be referred as “Minimum Period” or “Minimum Term”.
    5. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.


    Existing U Postpaid Borneo 38 customers

    1. U Postpaid Borneo 38 and U Postpaid Borneo 38 Lite customers that sign up before 7 April 2026 will be auto-upgraded to ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 38 Lite respectively on 7 April 2026.
    2. There will be no changes to the monthly fees.
    3. The plan features will follow details as set out in Table A.

 

 

Version: 7 April 2026

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.