Terms & Conditions Postpaid

U BIZ  68 & U BIZ  98 FREE DATA ROAMING AND FREE ROAMING INCOMING CALL TERMS AND CONDITIONS

    • Free Data Roaming is a data roaming offer which provides you with data quota on roaming at selected countries at no additional charge.

Table A 

Postpaid PlansU Biz 68U Biz 98

Roaming Data Quota

300GB

15GB

Countries 

Singapore, Indonesia and Thailand

63 countries

 

For more information, kindly visit: /en/business/support/terms-conditions/postpaid/bizroaming

Hotspot usage

Allowed

Allowed 

Network allowed

2/3/4/5G

2/3/4/5G

Incoming Call Quota 

Unlimited

Unlimited

    1. Free Roaming Incoming Call is a voice roaming offer which provides you with incoming calls on roaming at selected countries at no additional charge. This Free Roaming Incoming Call is not applicable for making outgoing calls and SMS. Any outgoing calls and SMS while roaming will be subject to the applicable retail tariff charges at /en/business/roaming-idd/roaming-rates.
  2. Free Data Roaming is not applicable for voice and SMS service.
  3. Free Data Roaming and Free Roaming Incoming Call are available to U Biz 68 and U Biz 98 (principal lines only) and are not applicable for U BizShare line.
  4. Free Data Roaming and Free Roaming Incoming Call cannot be transferred to any other mobile numbers.
  5. Free Data Roaming and Free Roaming Incoming Call are provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Notice, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
  6. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.



Free Data Roaming: Activation and Charges

  1.  To enjoy the Free Data Roaming you are required to:
     i.    activate your international roaming service before you travel; and
     ii.   manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A below:

 

Table A

No.CountryPreferred Networks
1AlbaniaVodafone
2AustraliaOptus / Telstra
3AustriaTelekom / H3G
4BangladeshBanglalink
5BelgiumOrange / Base
6BruneiUNN
7BulgariaVivacom
8CambodiaCellcard / Metfone
9CanadaTelus / Bell
10ChinaChina Unicom
11CroatiaHrvatski Telekom
12Czech RepTelekom / O2 / Vodafone
13DenmarkHutch
14EgyptOrange / Vodafone
15FinlandDNA
16FranceBouygues Telecom / Free Mobile
17GermanyTelekom / O2
18GreeceWind Hellas / Cosmote
19Hong KongH3G / Smartone
20HungaryVodafone
21IcelandNova
22IndiaAirtel
23IndonesiaIndosat / Hutch / Telkomsel
24IrelandEIR / Vodafone
25ItalyVodafone
26JapanNTT / Softbank
27KazakhstanKar-Tel
28LaosLao Telecom / Unitel
29LatviaBite
30LithuaniaBite
31LuxembourgOrange
32MacauCTM / Hutch
33MongoliaMobicom
34MontenegroMtel
35MyanmarMPT / Mytel
36NepalNepal Telecom / Ncell
37NetherlandsVodafone / Telekom
38New ZealandSpark / 2degree / Vodafone
39OmanOmantel
40PakistanTelenor
41PhilippinesSmart
42PolandPlay / Plus
43PortugalNOS / Vodafone
44QatarVodafone
45RomaniaVodafone / Telekom
46RussiaBeeline
47Saudi ArabiaZain
48SingaporeStarhub / Singtel
49SlovakiaTelekom
50South KoreaSKT / KTF
51SpainO2 / Vodafone
52Sri LankaDialog / Hutchison / Mobitel
53SwedenHutch
54SwitzerlandSunrise / Salt
55TaiwanChunghwa / Taiwan Mobile
56ThailandAIS / True / Dtac
57Timor LesteTelemor
58TurkeyVodafone
59UAEDu
60UKHutch / Vodafone /O2
61UkraineLifecell
62USAAT&T
63VietnamViettel / VietnamMobile / Vinaphone
  1. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
  2. Once you connect to the preferred roaming operator’s network above based on the country you are in, you may use the data quota allocated to you (“Data Roaming Quota”) as per Table A. 
  3. You may check your Data Roaming Quota’s usage while on roaming by
    i.    Dialing *118#; or
    ii.   using the MyUMobile App
  4. Upon full utilisation of your Data Roaming Quota:
    i.   we will notify you via SMS and your Free Data Roaming service is no longer applicable until your Data Roaming Quota is refreshed at the next billing cycle PROVIDED you are still subscribed to either U Biz 68 or U Biz 98.
    ii.   if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 or UDR36 is chargeable at RM10 or RM36 per-day per-country subject to UDR’s terms and conditions which are accessible at /en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36
  5. The mobile internet roaming service under UDR10 or UDR36 is subject to the preferred roaming operator’s network availability.

Free Roaming Incoming Call: Activation and Charges

  1. To enjoy the Free Roaming Incoming Call, you have to:
    i.     activate your international roaming service before you travel; and
    ii.    manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A above.
  2. If you do not connect to the preferred roaming network specified as above Table A, you may still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to which are accessible at /en/business/roaming-idd/roaming-rates 

 

Date: [17 January 2024]

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