The postpaid plans available is U Family 128.

You can purchase the vivo Y29T 6+128GB or Nubia A76 8+128GB for only RM384 (RM16 per month for 24 months) when you subscribe to the U Postpaid 38 / U Postpaid Borneo 38 plan with a 24-month contract.

This offer is only available at East Coast Mall, Mayang Mall, Kota Bharu Mall, Viva City and Imago. It is not available at other U Mobile stores.

The postpaid plan available is U Postpaid 38 or U Postpaid Borneo 38.

You are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:

Balance charges = Device Recommended Retail Price (RRP) ÷ Total Commitment Period (months) × remaining number of months

For full T&C, please refer to Devices | Terms & Conditions | U Mobile (U PayLater for iPhone and Android).

Pre-order starts from 16 July 2025, 10am. You can pre-order through U Mobile eShop at U Mobile Online Store.

The available postpaid plans are U Postpaid 98 and U Family 128.

You will receive Harmon Kardon Onyx Studio (grey/black), 2-year Worry-Free Quality Assurance and 1-Year Worry-Free Crack Protection.

The 2-year Worry-Free Quality Assurance and 1-Year Worry-Free Crack Protection will automatically activate and pair With your warranty once the Honor Magic V5 has been activated (turned on with Data).

You must purchase any of the device bundles below with the U Family 128, U PayLater, 36 months contract during the Campaign Period:

If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:

Balance Charges: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2) ÷ contract period x remaining month

The RRP for Device 1 and Device 2 is listed as below:

Pre-order starts from 27 Nov 2025, 4pm. You can purchase through U Mobile eShop at U Mobile Online Store or any U Mobile stores. 

The postpaid plan available are U Postpaid 98 and U Family 128.

You will receive 1 unit of Honor 400 Smart, 1 unit of Insta 360 Ace Pro, 365-day Liquid Damage Protection Warranty, 365-day Front & Back Crack Protection Warranty, 1 Year Extended Warranty and 3 months free Google AI Pro. All gift are first come first served. 

Pre-order start from 26 February 2026, 2am to 10 March 2026, 11.59PM. You can pre-order through U Mobile eShop at U Mobile Online Store or any U Mobile stores. 

Note: Pre-order customer can expect delivery within 14 days from 11 March onwards.

Yes. Pay the same price and enjoy double the storage when you pre -order the Samsung Galaxy S26 Ultra with UF128, 36 months.

Pre-order: Buy Samsung Galaxy S26 Ultra 512GB FREE S26 256GB at RM168 with UF128, 36 months

Launch: Buy Samsung Galaxy S26 Ultra 256GB FREE S26 256GB at RM168 with UF128, 36 months 

Both Devices contract will tie to your U Family 128 principal line. Any termination of the U Family Share under U Family 128 will not trigger early termination charges.

If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:

Balance Charges: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2) ÷ contract period x remaining month

The RRP for Samsung Galaxy S26 Ultra and S26 are listed as below: 

Pre-order:

The models offered are subject to stock availability in U Mobile stores. Kindly refer to device stock check availability to see which devices are in stock.

Visit any of our U Mobile stores or visit the U Mobile Online Store at shop.u.com.my to sign up.

This offer is open to all new or existing customers, including new line registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversions and rate plan changes.

The upfront payment is applicable to all new line registrations, as well as Switch to U services and rate plan changes that are not eligible for the upfront payment waiver.

Yes, you will receive your rebate over 24 months.

The amount you have to pay will vary depending on your chosen rate plan and device model.

For existing customers who meet the eligibility criteria, the upfront payment will be waived upon registration. To check if the upfront payment waiver is available to you, log in to the U Mobile Online Store or visit your nearest U Mobile store.

Contract freedom means you can terminate your service at any time. However, if you terminate or downgrade your current plan, or change to another rate plan before your commitment period expires, the following will apply:

• For customers who have paid the upfront payment (not entitled to the upfront payment waiver), your remaining monthly rebate subsidy will be forfeited.

• For customers who are entitled to the upfront payment waiver, you will be required to refund the balance of the device subsidy amount (upfront payment). The device subsidy balance will be calculated as per the following:
• Subsidy amount (upfront payment) / commitment period x remaining number of months. The remaining number of months will include the month during which you terminated the service.
• For example, if you have subscribed to a U Postpaid 98 plan with any device, and you terminate on the 7th month, you are required to refund RM600 / 24 months x 18 months = RM450.

Yes, you can make payment instalments via Easy Payment Plan (EPP) with no additional fees and 0% interest rate for your U SaveMore device subscription. This payment method allows you to make a transaction with your credit card, then you will need to repay the transaction amount via instalments over the period of your chosen bank’s instalment tenure.

You may refer to the table below for reference:

Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

U PayLater offer is open to existing Postpaid U Mobile subscribers. Subject to eligibility.

Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

U PayLater sign-up is available to U Mobile customers with the U Postpaid 68, U Postpaid 98, U Postpaid Borneo 68 or U Family 128 plans.

The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off  the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

Example: U Mobile Selling Price for Apple iPhone 13 128GB: RM3,899

Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

Remarks:

• The U Mobile Selling Price is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
• If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the U Mobile Selling Price. In this case, it will be RM3,899.

Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

You can trade in your devices such as phones or tablets for cash with U Mobile. The money will be sent to your preferred bank account. This service is provided in partnership with bolttech.

Malaysians and permanent residents aged 18 and above can Trade in at any U Mobile store , find store or through the U Mobile Trade-In Portal.​

Your device’s trade-in value is determined using bolttech’s tool, which looks at factors like condition, screen, cameras, and battery. The value is final and cannot be negotiated. 

1. Backup & Reset: Before handing over your device, back up your data, turn off tracking features (like Find My iPhone or Find My Device), and perform a factory reset. 
   
   
2. Fill In Details: Make sure you enter banking and other required details correctly. Once you have submitted the Trade-In form, you can't change any details, including banking information. Kindly double-check all information before submitting. 
   
   
3. Hand Over Your Device: Once you have handed over your device, the trade-in process is finalised and can’t be reversed. Remember to back up all important data before handing it over as it cannot be retrieved afterwards.
     
   
4. Receive a Confirmation Email: After handing in your device, you’ll get an acknowledgment email from umobile.tradein@bolttech.my as proof of your transaction. This email will include your information and the trade-in details.

In-store trade-in: Payment within 2 business days from device handover to our frontliner.​

Online trade-in: Payment within 2 business days from the day you receive a call from bolttech, +60166999724.​

If not received, contact bolttech at umobile.tradein@bolttech.my or WhatsApp +601121092870.​

​

Note: For safety, we will never ask you to transfer money to us.​

How do I sign up?

Step 1: Purchase any device with U PayLater or U SaveMore. 
Step 2: Pair it with a Device Care plan within 30 days of your purchase via MyUMobile App. 
Step 3: Request a swap anytime at Device Care Service Portal umobile.devicecare.bolttech.my.

Where can I subscribe, and when will my subscription start?

Subscribe at any U Mobile store, MyUMobile App or Online Store. Your may check the subscription details via the MyUMobile App.

How long is the subscription and how will I be charged?

Device Care is a monthly subscription that auto-renews and will be billed directly to your U Mobile account.

What are the fees for U Mobile Device Care? 

You will pay:

• A monthly subscription fee (charged to your U Mobile bill). 
• A service fee (paid directly to Bolttech when you request a swap which cannot be charged to your U Mobile postpaid bill). 

What is the monthly subscription fee? 

It is based on your device’s recommended retail price (RRP) at the time of purchase. Kindly refer to the price list here.

Are there any promotions for new subscribers?

Yes! Enjoy the first 3 months free when you sign-up. Your monthly charges will begin from the 4th month onwards.

Is the fee prorated if I subscribe mid-bill cycle?

No, the full monthly fee applies from your sign-up date.

Where do I submit a Service Request?

You can make a Service Request anytime via the Device Care Service Portal at: umobile.devicecare.bolttech.my.

Can I request a service during the free trial?

Yes! You can swap your device anytime. No questions asked.

Is there a grace period after sign up? 

No, your benefits are available immediately upon activation.

Do I need to return the box and accessories for a swap?

No, you only need to return the device. The box, cables, earphones, and other accessories aren’t required.

What are my swap options? 

The options below are subject to stock availability:

• Like for Identical: Same model, same colour
• Like for Like: Same model, different colour
• Like for Similar: Different brand or model, within the same generation and device original RRP (recommended retail price) at the time of device launch.

How many service requests can I make within 12-month period?

You can request up to 2 swaps within any continuous 12-month period. 

How much is the swap service fee?  

Kindly refer to bolttech website here umobile.devicecare.bolttech.my.

How do I pay for a service request?

Make your payment before submitting the request. You can choose from the following methods: 

• Credit/ Debit Card 
• FPX 
• Manual bank transfer 

Do I need to show proof of payment?

Only if you pay manually. Please email your proof of payment to the Bolttech email: umobile.devicecare@bolttech.my.

How do I request for a swap? 

1. Submit your swap request at Device Care Service Portal: umobile.devicecare.bolttech.my.  
2. Pay the service fee.
3. Wait for your swap device to be delivered.
   

What happens after my service request is approved?

1. Ensure your device is registered and subscription is active.​
2. Back up and wipe your device.​
3. If applicable to your device, remove SIM, disable “Find My Phone” and screen lock. ​
4. Hand over your device to the courier upon delivery.

Who handles pick-up and return? 

Bolttech manages all logistics, including device pick-up and delivery. Timelines range from 6 business hours to 5 business days, depending on your location.

Will I receive a new device for swap?  

Swapped devices may be brand-new or refurbished subject to availability and:

• Without accessories;

• May contain parts from either the Original Equipment Manufacturer or from other manufacturers; and/or
• Are packaged as “Not for Resale”.

Is there a warranty on swapped devices?​

Device provided through a service request come with a warranty, starting from the day you received your device

• Swap: 12-month warranty for defects.
• Warranty starts the day you receive the device.

Will I receive confirmation of my request?

Yes, you’ll receive a confirmation email from Bolttech (umobile.devicecare@bolttech.my). You can also check your request status on the Device Care Service Portal umobile.devicecare.bolttech.my. 

Need help with your pending device delivery or service request?

Request anytime at Device Care Service Portal umobile.devicecare.bolttech.my. (24/7) Or contact Bolttech via: 

WhatsApp: 011-21092870, 9 AM–6 PM, daily
Bolttech Email: umobile.devicecare@bolttech.my
Make sure your subscription is active before requesting.

Need help with your Device Care subscription?

Contact U Mobile at 1318.