All U Mobile subscribers on 5G Postpaid and Prepaid plans with eligible 5G mobile devices at 5G coverage areas can access and experience U Mobile 5G. Get on U Mobile 5G to enjoy ultra-responsive and ultra-low-latency experience today.

Starting 3^rd November 2022, all subscribers of U Postpaid 38, 68, 98 and U FamilyShare with eligible 5G devices can access and experience U Mobile 5G while subscribers of U Prepaid Plans can experience 5G through its free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.

Eligible subscribers of plans listed below and eligible 5G devices can now enjoy U Mobile 5G.

Postpaid:

U Postpaid 38 
U Postpaid 68
U Postpaid 98
U Postpaid Borneo 38
U Postpaid Borneo 68
U FamilyShare
U Family 128
Unlimited Hero P139

Prepaid*:

U Prepaid 25
U Prepaid 35
U Prepaid 40
U Prepaid 50
U Prepaid Borneo 20

*5G access is available via free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.

Please note that U Mobile reserves the right to, without any prior notice, modify, suspend or cease the 5G service (in whole or in part) immediately and at any time.

No. However, we recommend that subscribers purchase 5G devices from U Mobile as they have been certified to be compatible with our 5G network. You can own the latest 5G devices with 0% instalment on UPayLater™ or get unbeatable savings with USaveMore™.

Please find our full area of coverage at https://www.u.com.my/en/personal/why-u-mobile/network/coverage-map

All Postpaid and Prepaid customers who are on U Mobile 5G rate plans will be automatically provisioned with U Mobile 5G service starting 3^rd November 2022.

You should be able to see a 5G icon on your 5G compatible device when you are within a 5G coverage area.

You need to be on a 5G compatible device to be able to enjoy U Mobile 5G. Please check your settings to ensure 5G is turned on.

5G is currently compatible with selected iOS and Android devices, stay tuned as more devices are enabled over time.

You will continue to enjoy undisrupted 4G connectivity on U Mobile network.

Yes, our 4G network will still be available for all subscribers. 

Rest assured that our 4G network will not be impacted by 5G rollout. 

Most iOS and Android devices in Malaysian market can already access 5G service and are compatible with U Mobile 5G. For the full and updated list, please visit Digital Nasional Berhad website. Stay tuned as more devices are enabled over time.

Note: Some devices listed on Digital Nasional Berhad website may still be subject to software updates from device manufacturers.

Kindly check if:

• you are in a 5G coverage area
• you have enabled 5G on your device

If you are still unable to experience 5G, please leave your feedback via MyUMobile App or any of the channels listed here and let us know the location where you are unable to connect to 5G network.

We are currently working with Apple to enable the service on existing 5G compatible devices via software updates. 

Stay tuned for updates on our website.

There will be no changes to your current network experience; you will continue to enjoy the same unbeatable 5G experience and value. 

There will be no changes to your 5G plan; you will continue to enjoy the same unbeatable 5G experience and value.

Our 5G plans will continue to offer the same great value and rates, so customers need not worry about any changes in prices.

There are no changes to the current 5G propositions. At U Mobile, we continuously look for new ways and better ideas to enhance our customers' experiences, so stay tuned for new offerings in the future.

There will be no changes to your 5G speeds; you will continue to enjoy the same unrivalled 5G experience and speeds.

The 3G sunset is the gradual retirement of all the 3G networks in Malaysia. It is an initiative that is part of JENDELA, the government’s digital infrastructure plan, which aims to provide nationwide coverage and a consistent quality of experience for everyone. To help achieve JENDELA’s goals, it is important to gradually retire 3G networks.

Telco services are made possible with spectrum, which are frequency bands that are used for communication purposes. In the telecommunications industry, each Service Provider telco is allocated certain spectrum bands, and telcos have been using some of these spectrum bands to enable 3G services. With 3G sunset, telcos can repurpose their 3G spectrum bands for 4G services instead.

The 3G sunset will take place nationwide and in 3 phases, with the aim of shutting down all 3G networks by the end of 2021. 

Phase 1 was the planning stage, which was completed in Q3-Q4 2020. 

Phase 2 is the implementation stage. In this stage, the number of 3G networks in Malaysia will gradually be reduced, until all of them are shut down by the end of 2021. At the same time, all telcos will also improve their 4G network to provide wider coverage and higher data speeds. 

Phase 3 is planned to take place in Q1-Q2 2022. In this stage, telcos will monitor their network optimisation, network performance and customer experience.

The ultimate goal of 3G sunset is to enhance the quality of service to the public, so that you can have a greater experience in Internet browsing, video streaming and online services. Your experience will improve in many ways, including:

• Higher data speeds
• Lower latency 
• Improved network reliability and stability
• Enhanced quality of experience
• Ultra HD quality calls with VoLTE

Yes, 3G sunset is a nationwide initiative by the government and is supported by all telcos.

Please check your phone specifications. If your phone is a 4G phone, you will not be impacted.

If you are currently on a feature phone or a 3G-only device, we encourage you to upgrade to a device that is 4G and VoLTE-capable, so that you may continue to enjoy a superior mobile experience and Ultra HD quality calls with VoLTE when the 3G networks are retired. Please visit this page to view a list of affordable device bundle plans that are 4G and VoLTE-capable: https://www.u.com.my/devices .

If you are already using a 4G device, you will experience no issues for data services when the 3G sunset takes place. 

If you are currently on a 3G-only device or an older 4G device that is not VoLTE-capable, we encourage you to upgrade to a 4G VoLTE-capable device as soon as possible, to ensure that you will have an optimal experience for voice services. Please visit this page to view a list of affordable device bundle plans that are 4G and VoLTE-capable:  https://www.u.com.my/devices

'Find out if your 4G phone is VoLTE-compatible here. 

If you are already on a 4G device, you will be automatically connected to a 4G network. However, if you have manually disabled the 4G option in your device settings, your 4G connection will be disabled. We advise you to check your device settings to ensure that 4G connection is enabled.

The 3G sunset is a nationwide initiative by the government and is supported by all telcos, to ensure wider 4G coverage and better quality of experience for all. You will not be able to use the 3G network once it is fully shut down by the end of December 2021.

If your current devices are 4G and VoLTE-capable, you may continue to enjoy our service without having to change plans or devices.

No, there will be no extra charges when you move from 3G to 4G.

Please visit this page to view list of affordable device bundle plans that are 4G and VoLTE-capable: https://www.u.com.my/devices

We apologise for the inconvenience, but there will be no compensation given. If you are on a 3G device, do be sure to switch to a 4G and VoLTE-capable device before the end of 2021, so that you may continue to enjoy a superior mobile experience once the 3G networks are retired.

5G SA refers to the 5G Standalone (SA) technology, which provides the super-fast response times and faster access to higher data rates that are required for cloud gaming, immersive media, and vehicle or robot control with end-to-end Network Slicing capabilities.

To enjoy 5G SA, you must be on an eligible rate plan and have a compatible handset updated with the latest software.

5G SA is available on the following plans:

• U Family 128
• U Postpaid 98
• U Postpaid Borneo 38
• U Family Share 
• U Biz 98
• U Premium
• U Platinum

U Mobile is rolling out 5G SA to customers in phases. Stay tuned for the updated info at www.u.com.my/en/personal/get-5g

5G SA is currently available on the following devices:

As this connectivity technology is new to the industry, older devices are unlikely to be 5G SA ready. To access the 5G SA technology, a smartphone needs to have the right components and software enabled by its manufacturer.

You will continue to enjoy undisrupted 5G or 4G connectivity on our network.

You should be able to see the ‘U Mobile 5G SA’ network name on your 5G compatible device when you are within a 5G SA covered area.

You will continue to enjoy undisrupted 5G or 4G connectivity on our network.

No, you can access 5G SA at no extra cost, provided you are on an eligible rate plan and your device is compatible with 5G SA.

Scam Call Alert is Malaysia’s first security feature exclusive for U Mobile customers that warns you when an incoming call may be a scam call.

Scam Call Alert works at our network level to check call patterns and known scam signals. Calls that look suspicious are flagged in real time.

When a suspicious call comes in, you’ll see a “Scam Alert” label on your phone screen.

No. Scam Call Alert works automatically for all U Mobile customers. There’s no app to download and no setup needed.

No. The call will still come through, but you’ll receive a warning so you can decide whether to answer or ignore it.

Yes. Scam Call Alert is provided to all U Mobile customers at no extra cost.

Yes. Scam Call Alert is available to all U Mobile customers.

• Do not share OTPs, passwords, or personal information
• Hang up if the call feels suspicious
• Report the number to help improve scam detection for everyone

No. Scam Call Alert does not record or listen to your calls. It only looks at the incoming call’s behaviour patterns — not the content of your conversations.

In rare cases, a genuine call may be flagged. If you recognise the caller, you can still choose to answer. Scam alerts usually appear for unknown numbers that aren’t saved in your contacts.

If you suspect a scam, report it immediately to the CCID Scam Response Centre through one of the channels below:

• Hotline: +603 2610 1599 / +603 2610 1559
  (Available daily, 8am–12am)
• WhatsApp: +6013 211 1222
  (Available daily, 8am–12am)