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Frequently Asked Questions

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      Popular Questions

      如果我为第三方签购预付配套,我是否需要征求他的同意?

      如果你为第三方签购预付配套,你有全权责任通知该第三方你将代表他购买预付配套。U Mobile将不承担任何来自第三方的投诉。

      什么是移动号码携带?

      移动号码携带(MNP)是指用户可以在保留现有的移动电话号码的同时,转用新的移动电话服务供应商。

      Can I use the data via hotspot when I am using an iPad / Apple Watch? Khuepqd

      Can I use the data via hotspot when I am using an iPad / Apple Watch? Khuepqd

      如果我为第三方签购预付配套,我是否需要征求他的同意?

      如果你为第三方签购预付配套,你有全权责任通知该第三方你将代表他购买预付配套。U Mobile将不承担任何来自第三方的投诉。

      How can I track my shipment status? (HPTT Test)

      To track your shipment, please follow these steps:

      1. Go to the Tracking page on our website.
      2. Enter your tracking number provided in your order confirmation email.
      3. Click on the "Track" button.

      You will be able to see real-time updates about your shipment, including current location, transit status, and estimated delivery time.

      If you encounter any issues, please contact our customer support team for assistance.

      如果我签购的配套已过期,我是否仍可透过线上管道购买配套?

      是的,你可以通过所有参与的线上管道购买配套。

      我是否会收到成功签购的通知?

      会的。你将收到关于你的签购状态的短讯通知。或你可以通过UMB118或U Mobile的应用程序查看你签购的配套。

      Popular Questions

      What is Mobile Number Portability?

      Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.

      ThuongVTH Test If I’m subscribing to a Prepaid plan for a 3rd party, do I need consent?

      If you are subscribing to a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing to the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.

      How can I track my shipment status? (HPTT Test)

      To track your shipment, please follow these steps:

      1. Go to the Tracking page on our website.
      2. Enter your tracking number provided in your order confirmation email.
      3. Click on the "Track" button.

      You will be able to see real-time updates about your shipment, including current location, transit status, and estimated delivery time.

      If you encounter any issues, please contact our customer support team for assistance.

      Can I use the data via hotspot when I am using an iPad / Apple Watch? Khuepqd

      Can I use the data via hotspot when I am using an iPad / Apple Watch? Khuepqd

      If I’m subscribing to a Prepaid plan for a 3rd party, do I need consent?

      If you are subscribing to a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing to the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.

      Will I be notified of my successful subscription?

      Yes. You will receive an SMS notification on your subscription status. Alternatively, u may check via UMB 118 or U Mobile’s mobile app on the plan u purchased.

      Learn More
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